FAQ

FAQs

Question

We are willing and able to help – please bear with us if you we do not contact you immediately but as soon as we receive your message we will endeavour to assist you however we can. In the meantime, please check out our size guide page which might just answer your query for you!

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Currently no, but we can arrange one for you if requested.

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Choose whichever method suits you – email, chat box, contact form, whatsapp, skype message or write to us. Our details are available on our Contact page

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You can choose from either of these secure payment methods:

Paypal –
Express Paypal Checkout – 
Credit Card (Stripe) – 
We accept Visa – Mastercard – Visa Debit –  Visa Electron – Maestro – American Express and Delta.

We accept Paypal payments in five currencies

    • Australian Dollars (AUD)
    • New Zealand Dollars (NZD)
    • British Pounds (GBP)
    • US Dollars (USD)
    • Euros (EUR)

Your bank/Paypal will dictate the exchange rate and any associated costs.
We do not see your private logon/password/CvC code nor do we store any card details.

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Not at this stage. We are only taking online orders at the moment.

You can also place an order via email : info@whatliesbeneath.me

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In case you’re experiencing some kinds of technical issues when submitting your order please don’t worry. Our website is completely secure so any details you’re worried about will be protected. In the meantime, you can contact our customer services who will be more than happy to complete your order for you. Just contact us using the contact page form:

http://jvs.e56.myftpupload.com/contact/

Question

Postage varies depending on item weight and quantity, delivery location and service chosen. Please see the check out basket for exact prices.

You can chose between Royal Mail Signed-For, Express or International Signed-For services. All services come with tracking.

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Only your postal details and our return post box address are placed on our delivery satchels or envelopes. We do not display our trademark nor company name anywhere on the outside packaging.

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If you would like your hosiery gift wrapped, please let us know via the comments box on the order form or a quick message.

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VAT is included in the price for all UK orders
If you live outside the UK there is a small chance you may be required to pay import duty when the parcel is delivered. That will be collected locally by your postman.

We aim to write the value on the parcel as low as possible so there will be no import duties for our customers.

Question

In general standard UK orders are normally delivered within 2-3 days, and 1-2 days for Express.

International orders can take anywhere from 5-7 days depending on the zone. This is obviously reliant on the postal systems in all relevant countries.
For more delivery times please refer to the Royal Mail website 

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Yes – you will be provided a tracking number via email upon completion of your order.

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Please contact us BEFORE any returns are sent. Changes of mind, wrong sizes and faulty items can all be returned under certain restrictions.
You can return any item as long it still has the original tags ATTACHED and has the original packaging.
Hosiery items can be returned only if they have NOT BEEN WORN nor OPENED.
For full details and our return address please see the returns page link.

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Yes – if you are a bona fide trade customer, or please contact us for details.

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Confidentiality/security:
Only safe gateways are used for our site and we have the required SSL Cerificate. (Secure Sockets Layer – an encryption-based Internet security protocol)
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss

When you create an account on our website we do not store any information about you until you make a purchase or sign-up. Your name, address, telephone number and email address will be collected and stored in our records.
This information will be used to process and fulfil your order and to send you emails from us. We will not store any of your payment details apart from the method of payment eg “Paypal” or “credit card” and the cost paid. We never see your credit card details as they are entered straight into the safe credit card gateway of Paypal or Stripe.
We do not use cookies to store personal data beyond the limit of a browser session. Nor do we link non-personal information stored in cookies with personal data about specific individuals.

Anonymous access: You can simply browse our site without logging into or creating an account without disclosing your personal data.
Our privacy policy 

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Disclosure of personal data:
We do not disclose our visitors’ personal data to other organisations aside from our payment processing company (purely for the purpose of processing payment for an order) and our shop development partner for purposes of maintaining the web site platform.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
We do not knowingly collect personal data from underage persons.

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Full review of our terms & conditions.