FAQs
We are willing and able to help – as soon as we receive your message we will endeavour to assist you however we can, and as quickly as we can. In the meantime, please check out our size guide which might just answer your query for you!
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Currently no, but we can arrange one for you if requested.
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Choose whichever method suits you – email, WhatsApp, or simply send us a message on our Contact page
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You can pay securely with you Credit Card (Stripe).Â
We do not see your private logon/password/CvC code nor do we store any card details.
We accept Visa – Mastercard – Visa Debit –Â Visa Electron – Maestro – American Express and Delta.
We accept payments in these currencies:
- British Pounds (GBP)
- US Dollars (USD)
- Euros (EUR)
- Australian Dollars
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Not at this stage. We are only taking online orders at the moment.
You can also place an order via our Contact page
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In case you experience a technical issue when submitting your order, please don’t worry. Our website is completely secure, so your personal details will be protected. In the meantime, you can contact our customer services who will be more than happy to complete your order for you. Please get in touch using the Contact page.
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Postage varies depending on item weight and quantity, delivery location and the service chosen. Your check out basket will display your postal choices, their exact prices and show if you are eligible for free postage.
You can chose between Royal Mail Tracked 48, Special (next-day) Delivery Guaranteed by 1pm or International Tracked services.Â
For more information please see our Delivery page.
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Only your postal details and our return post box address are displayed on our delivery satchels or envelopes. We do not display our trademark nor company name anywhere on the outside packaging.
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If you would like your order gift wrapped, please let us know via the comments box on the order form.
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VAT is included in the price for all UK orders
If you live outside the UK there is a small chance you may be required to pay import duty when the parcel is delivered. That will be collected locally by your postman.
We aim to write the value on the parcel as low as possible to reduce import duties costs for our customers.
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We endeavour to post all orders within 24 hours and even the same day if possible. For UK deliveries, Royal Mail Tracked 48 takes from 2-3 days and Special Delivery Guaranteed by 1pm is the next day.
International orders can take anywhere from 5-10 days depending on the zone. This is obviously reliant on the postal systems and customs in all relevant countries.
For more delivery times please refer to the Royal Mail website.Â
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Please contact us BEFORE any returns are sent. Changes of mind, wrong sizes and faulty items can all be returned under certain restrictions.
You can return any item as long it still has the original tags ATTACHED and has the original packaging.
Hosiery items can be returned only if they have NOT been worn.
For full details and our return address please see our Returns page.
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Yes – please contact us for more details.
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Confidentiality/security:
Only safe gateways are used for our site and we have the required SSL Cerificate. (Secure Sockets Layer – an encryption-based Internet security protocol)
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss
When you create an account on our website we do not store any information about you until you make a purchase or sign-up. Your name, address, telephone number and email address will be collected and stored in our records.
This information will only be used to process and fulfil your order and to send you emails.
We do not store any of your payment details apart from the method of payment eg credit card and the cost paid. We never see your credit card details as they are entered straight into Stripe’s safe credit card gateway.
We do not use cookies to store personal data beyond the limit of a browser session. Nor do we link non-personal information stored in cookies with personal data about specific individuals.
Anonymous access: You can simply browse our site without logging into or creating an account and without disclosing your personal data.
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Disclosure of personal data:
We do not disclose our visitors’ personal data to other organisations aside from our payment processing company (purely for the purpose of processing payment for an order) and our shop development partner for purposes of maintaining the web site platform.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
We do not knowingly collect personal data from underage persons.